Opening Hours

Note that the extended hours offered on Saturdays are for pre-booked GP appointments only.

Also late opening Wednesday until 8 pm at our sister practice, Somerset Bridge Medical Centre 

Appointments

We are able to offer a comprehensive range of appointments. All appointments can be booked by ringing our main switchboard number on (08444) 772 593. By providing the receptionist with adequate information, they will then be able to offer you an appointment with the most appropriate clinician.

Same Day Access Appointments are available to anyone who needs to be seen on the day they contact the surgery. Appointments will be offered with our Duty Team (Doctor and Nurse Practitioners). You can also request a telephone consultation with a member of the Duty Team. He or she will ring you within a specified time on the telephone number you have given.

If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don't need an appointment within two working days, you also have the option to book a routine appointment up to 4 weeks in advance with a Doctor of your choice if this is more convenient for you.

Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day and all of them are qualified to prescribe from a range of medicines.

Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary. Tell us if you want someone to accompany you during an examination or a private room to discuss any matters.

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How do I make an appointment?

When making an appointment please give the receptionist your name, address and any details that are relevant for the appointment. The receptionist might ask some general details about the problem. This is in order to give you the most appropriate type of appointment with the right person.

If blood or other tests are required, please tell the receptionist as we need to ensure these samples are taken in the morning to enable them to go to the hospital for processing the same dayl

Please note the following test/checks require either a 20 or 30 minute appointment slots:

• Smear Test
• Asthma Check
• Diabetes Check
• Doppler Test
• Immunisations
• ECG Test
• IUD Check
• Travel Health

Home Visits

Home visits are carried out for patients that are too ill to visit the surgery.  If a home visit is required we encourage patients to phone as early as possible in the day giving the receptionist some idea of the problem so that the doctor can assess the urgency.

Please remember that home visits are very time consuming and that facilities are better in the surgery than at home.

Children can usually be safely wrapped up and brought to the surgery. Patients with rashes can be put in a separate room. We request you therefore attend the surgery whenever it is possible.

At all times please ring the Practice on: (08444) 772593.

Telephone Consultations

If you wish to speak to a doctor for advice on a clinical issue please contact the surgery and a clinician will return your call.

It is important that you give details of the nature of your enquiry and contact details.