Welcome to Redgate Medical Centre
Our Aims and Objectives
- Provide the best possible, safe and effective primary health care to our patients;
- Be responsive to our patient’s individual needs and treat everyone with dignity, respect and compassion;
- Be caring, courteous, approachable, friendly and professional.
- Treat patients how we would want to be treated ourselves;
- Maintain a culture of reflection; understand when we have got something wrong and reflect constructively on feedback to identify learning opportunities;
- Value the contribution of each member of the practice team and recognise the importance of ongoing team maintenance
How to book an appointment
Pharmacy & Self-Care
Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
Help and support available from many National and Local Organisations
Pharmacy & Self-Care
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
I need a blood or other type of test.
If blood or other tests are required, please tell the receptionist as we need to ensure these samples are taken earlier in the day to enable them to go to the hospital for processing the same day. Blood tests cannot be performed after 2pm on Fridays.
If you wish to speak to a doctor for advice on a clinical issue please contact the surgery and a clinician will return your call.
Telephone: 01278 454560
It is important that you give details of the nature of your enquiry and contact details to the Receptionist who will be able to advise you whether the health issue can be dealt with over the telephone.
I have a non-urgent problem and can wait up to 6 weeks to be seen.
If your condition is non-urgent, you have the option to book a routine appointment up to 6 weeks in advance with a Doctor or Nurse of your choice if this is more convenient for you.
Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day and all of them are qualified to prescribe from a range of medicines.
Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary. Tell us if you want someone to accompany you during an examination or a private room to discuss any matters.
Ways to book:
Urgent (same day)
I have an URGENT health concern requiring on the day attention
Our Duty Team are available from 8am to 6.30pm.
If you require an urgent appointment with a GP or Advanced Nurse Practitioner and it needs to be dealt with sooner than the next routine appointment, you will be asked to provide a brief description of your problem by the receptionist and a telephone number that you can be contacted on between given times.
A member of the Duty Team will call you back during a pre-arranged time slot and agree the most appropriate course of action with you. This may be an appointment later in the day with a GP or Advanced Nurse Practitioner, or the matter may be sorted over the phone without the need for you to see a clinician.
The aim of the Duty Team is to ensure patients are seen by the most appropriate clinician in the most appropriate time frame for the presenting ailment.
Life Threatening - Go to A&E
If you or someone you know has a life-threatening condition, such as loss of consciousness, chest pain, breathing difficulties etc, you should call 999
In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening
Please note the following test/checks require either a 20 or 30 minute appointment slots:
- Smear Test
- Asthma Check
- Diabetes Check
- Doppler Test
- ECG Test
- IUD Check
- Travel Health
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