Welcome to Redgate Medical Centre
Our Aims and Objectives
- Provide the best possible, safe and effective primary health care to our patients;
- Be responsive to our patient’s individual needs and treat everyone with dignity, respect and compassion;
- Be caring, courteous, approachable, friendly and professional.
- Treat patients how we would want to be treated ourselves;
- Maintain a culture of reflection; understand when we have got something wrong and reflect constructively on feedback to identify learning opportunities;
- Value the contribution of each member of the practice team and recognise the importance of ongoing team maintenance.
Our Mission Statement
To provide quality care and support to our practice population and local community which empowers them to improve their health and well-being
Contact Us Online
If you need help with a non-urgent medical or admin request, you can now contact us online.
How to book an appointment
Pharmacy & Self-Care
Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
Help and support available from many National and Local Organisations
Pharmacy & Self-Care
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
I need a blood or other type of test.
If blood or other tests are required, please tell the receptionist as we need to ensure these samples are taken earlier in the day to enable them to go to the hospital for processing the same day. Blood tests cannot be performed after 2pm on Fridays.
If you wish to speak to a doctor for advice on a clinical issue please contact the surgery and a clinician will return your call.
Telephone: 01278 454560
It is important that you give details of the nature of your enquiry and contact details to the Receptionist who will be able to advise you whether the health issue can be dealt with over the telephone.
I have a non-urgent problem and can wait up to 6 weeks to be seen.
If your condition is non-urgent, you have the option to book a routine appointment up to 6 weeks in advance with a Doctor or Nurse of your choice if this is more convenient for you.
Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day and all of them are qualified to prescribe from a range of medicines.
Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary. Tell us if you want someone to accompany you during an examination or a private room to discuss any matters.
Ways to book:
Urgent (same day)
I have an URGENT health concern requiring on the day attention
Our Duty Team are available from 8am to 6.30pm.
If you require an urgent appointment with a GP or Advanced Nurse Practitioner and it needs to be dealt with sooner than the next routine appointment, you will be asked to provide a brief description of your problem by the receptionist and a telephone number that you can be contacted on between given times.
A member of the Duty Team will call you back during a pre-arranged time slot and agree the most appropriate course of action with you. This may be an appointment later in the day with a GP or Advanced Nurse Practitioner, or the matter may be sorted over the phone without the need for you to see a clinician.
The aim of the Duty Team is to ensure patients are seen by the most appropriate clinician in the most appropriate time frame for the presenting ailment.
Life Threatening - Go to A&E
If you or someone you know has a life-threatening condition, such as loss of consciousness, chest pain, breathing difficulties etc, you should call 999
In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening
Please note the following test/checks require either a 20 or 30 minute appointment slots:
- Smear Test
- Asthma Check
- Diabetes Check
- Doppler Test
- ECG Test
- IUD Check
- Travel Health
Registering for Online Services
You can now choose to sign up for Patient Access to use the internet to book GP appointments, request prescriptions for regular medications and look at your medical record online. This may help you to manage your medical conditions and you can even access it abroad should you require medical treatment on holiday.
Anyone over the age of 16 can apply and proxy applications can be made by relatives looking after patients who do not have mental capacity.
You will be given login details and you will need to think of a password which is unique to you. This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.
If you would like to sign up for Online Patient Services, you will be able to:
- Make an appointment
- Order your repeat prescriptions
- Cancel an appointment
- Change your contact details
- Review your medications and known allergies
We will need to check your photo ID and proof of address as part of the application process as you will be able to see detailed confidential information from your medical record. The practice must ensure that access is only being granted to yourself or your authorised proxy.
When applying for online services please ensure photo ID and proof of address is presented at the practice within 2 weeks of application.
Patient Participation Group
We are an advisory group of patients whose members work voluntarily with the surgery, acting as ‘critical friends’ to help the practice improve services for the patient population.
Whilst the group aims to be representative of the patient users of the practice services, the members are not considered delegates of the population and it is recognised that the views expressed are based on their own experiences.
If you are interested in becoming involved please complete and submit our online form which can be found below.
Community Gardening Group
Our community Gardening Group is actively looking for additional volunteers to join them.
If you have an hour to spare on a Tuesday at 12 noon, why not come over to Redgate Medical Centre. Whether you want to garden, pick some of our home grown produce or simply sit on the wall and chat with our lovely volunteers we would like to hear from you.
No need to book - just turn up!
Follow our Facebook Page
Keep up-to-date with what's happening at the practice, health advice, community events and upcoming closures.
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